??ࡱ?>?? ?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? @ ???bjbj???? .?؝؝?4???????>>>>>>>R?t?t?t?t\Zu?R????v??w?w?w?w?x.?x?x ??????????????$??Rݖ?ԑE>X}?x?xX}X}ԑ>>?w?w??H?~?~?~X}F>?w>?w???~X}???~?~???h>>ʌ?w?v P$????t?}???R?\a?H????m?h~Lm? ʌRR>>>>m?>ʌ??x?y??~?z?-{+?x?x?xԑԑRd?$9?;$9?~R??;Annex D: Consultation reply formConsultation on:European Commission Proposal on Bus and Coach Passenger RightsPART 1 - Information about youNameJonathan BrayAddressWellington House, 40 ? 50 Wellington St, LeedsPostcodeLS1 2DEEmailJonathan.bray@pteg.netCompany Name or Organisation (if applicable)Passenger Transport Executive GroupPlease tick one box from the list below that best describes you/your company or organisation. FORMCHECKBOX Small to Medium Enterprise (up to 50 employees) FORMCHECKBOX Large Company FORMCHECKBOX Representative Organisation FORMCHECKBOX Trade Union FORMCHECKBOX Interest GroupxLocal Government FORMCHECKBOX Central Government FORMCHECKBOX Police FORMCHECKBOX Member of the public FORMCHECKBOX Other (please describe):If you are responding on behalf of an organisation or interest group how many members do you have and how did you obtain the views of your members:We represent the six English Passenger Transport Executives which serve 11 million people in the largest urban areas of England outside London. The six PTEs have all had the opportunity to comment on this collective responseIf you would like your response or personal details to be treated confidentially please explain why: FORMTEXT      YOUR COMMENTSPART 2Chapter I: General provisionsQ.1  Paragraph 8Do you have any comments on the proposed definitions set out in Article 3 of the proposed regulation? Please explain your reasons or add any additional comments you wish to make: FORMTEXT      Q2  Paragraph 8 Do you have any comments on the proposed scope of the Regulation, in particular should:all urban, suburban and regional services (i.e. local bus services) be excluded from the scope of the Regulation, regardless of whether they are provided under a public service contract or not?International short-distance services that are effectively local bus services be exempt? Yes Yes Please explain your reasons or add any additional comments you wish to make:In their current form the regulations are impractical and inappropriate for local bus services. If there is to be passenger rights legislation for local bus services then it should not be at this level of prescription and detail contained in the current draft legislation. Instead it should set out general principles for interpretation at the member state level.There is no case for distinguishing between those services which are provided under a public service contract and those which are not; in the deregulated UK market bus services are provided under both mechanisms and it would be confusing to passengers and operators if such a distinction were made ? one outcome would be that the regulations would commonly apply to a particular journey on certain days of the week only.Q.3 ? Paragraph 8Do you see the requirement for passengers to be issued with a ticket to be entitled to the rights under the proposed Regulation causing any problems?YesPlease explain your reasons or add any additional comments you wish to make:Because many users of local bus services do not have a paper single ticket for journeys they are making. They may well have a multi-journey pass. Increasingly too local bus journeys will be made using smartcard media.This requirement is therefore wholly inappropriate for local bus services and would not be in passengers? interests. To issue tickets to all passengers would cause delay and add to traffic congestion.Q.4 ? Paragraph 8Do you see any problems being caused by the requirement for operators to provide non-discriminatory contract conditions and fares? YesPlease explain your reasons or add any additional comments you wish to make:There are many examples of fares and tickets which are available for residents of the areas that fund them. These include concessionary fares (at a national level within the UK) and concessions which PTEs might offer (for example for young people resident in a PTE area). These forms of discrimination are legitimate given that they are locally funded. These provisions in the draft legislation may be appropriate for single or return fares on longer distance coach services but would require greater subtlety and more scope for local and legitimate exclusions if applied to local bus services.Chapter II: Liability of operators with regard to passengers and their luggageQ.5 ? Paragraph 17 Do you have any comments on the Commission?s proposals regarding liability, in particular should:an operator be prevented from contesting damages up to EUR 220,000 (?209,550) unless the passenger was at fault?an operator be required to provide advance payments of damages prior to liability being established?an operator be relieved of the liability if the accident is as a result of actions of a third party (as currently drafted they could only try and seek redress against the third party through the courts)?maximum compensation limits be set for loss or damage to hand luggage, and are the current limits proposed appropriate?NoNoPlease explain your reasons or add any additional comments you wish to make:We believe that liability considerations for local bus services should be subject to subsidiarity principles and should be determined by the legal framework and local conventions of individual nation states. There is no justification for creating a distinctive new set of liability and compensatory arrangements which would apply to local bus services (which in some cases could result in less generous compensation for passengers). The requirement, in certain circumstances, for compensation to be paid in advance of liability being established is of particular concern and could pose a serious threat to smaller operators in particular.The administration of the system set out in the Directive could be onerous and costly, It could also encourage and incentivise false claims ? for example for damage to hand luggage.In the context of local bus services it could also discourage operators from permitting the carriage of luggage, or reducing the amount which they allow to be carried. Q.6 ? Paragraph 17 Do you think passengers are already adequately covered for personal and property damage under existing European legislation on motor insurance?Yes  FORMCHECKBOX No  FORMCHECKBOX Please explain your reasons or add any additional comments you wish to make:No viewChapter III: rights of disabled persons and persons with reduced mobilityQ.7 ? Paragraph 29Do you have any comments on the Commission?s proposals regarding disabled people and people with reduced mobility, in particular those that:prevent operators, their ticket vendors and tour operators, from refusing to accept a reservation, issue a ticket, or board a passenger on the grounds of disability or reduced mobility?require operators to produce non-discriminatory access rules that apply to the transport of disabled persons and people with reduced mobility?require operators and terminal managers to provide assistance particularly with regards to the requirements set out in Annex I and II?require operators to pay unlimited compensation where wheelchairs or other mobility equipment is lost or damaged and, if necessary, for replacement to be quickly provided?Please explain your reasons or add any additional comments you wish to make:PTEs have a very good track record of promoting and supporting wider access to the public transport network in their areas, however some of these provisions are inappropriate and impractical for local bus services. Accessibility requirements for bus fleets are covered by long established UK Disability Discrimination legislation and regulations which over time will require local bus services to be provided by more accessible vehicles. This means that at present not all buses are accessible to wheelchair users. If this legislation were to be introduced it would mean that many bus services might have to be withdrawn as many services are currently provided by vehicles which are not wheelchair accessible.In addition local bus services are ?turn up and go? and are not booked in advance. Where vehicles are accessible If the space on a bus allocated for wheelchair users is already taken then a further wheelchair user wishing to use the bus on a turn up and go basis will not be able to board the vehicle.The requirements on assistance are too detailed and inappropriate for local bus services. For example bus drivers on local bus services are often required to remain in-cab. More widely particular disabilities may require a level of support beyond that which could reasonably be expected of local bus terminal staff or by drivers.In respect of local bus services many, particularly more remote, boarding points may not have suitable infrastructure to allow access by such users and it would be unreasonable to place an obligation on operators in this case.Chapter IV: Operator obligations in the event of interrupted travelQ8 ? Paragraph 33 Do you have any comments on the Commission?s proposals regarding operator obligation in the event of disrupted travel in particular:the provision of alternative transport services, or if that is impractical, to be informed of alternative transport services provided by competitors, and the proposed compensation levels?the requirement to provide information in the event of delay?should a distinction be made between factors within and outsider of an operator?s control?Yes YesYes  FORMCHECKBOX No  FORMCHECKBOX Please explain your reasons or add any additional comments you wish to make:This regulation is inappropriate and unworkable for local bus services. It is neither practicable nor desirable for the driver of a local bus service to inform passengers of revised departure and arrival times at bus stops in the event that a bus service is running late. Nor is it practical for a bus driver to inform passengers of all alternative travel options should a service be delayed.Local bus services carry the majority of their passengers from intermediate bus stops and not from terminals, so it is impractical to require that they are advised of alternative arrangements in the event of cancellation or serious delay. Chapter V: Information for passengers and handling of complaintsQ9 ? Paragraph 36Do you have any comments on the Commission?s proposals regarding information for passengers and handling of complaints? Please explain your reasons or add any additional comments you wish to make:There is a case for EU legislation which establishes the right in principle for passengers to make a complaint about bus services to a body to be designated by each nation state, and for information about the complaints body to be displayed on vehicles and at terminals (although the latter would require careful definition). However, the regulation in its current form is too detailed. In particular it is ?overkill? for passengers to be informed throughout their journey on a local bus service on the arrangements for complaints.Chapter VI: Enforcement and national enforcement bodiesQ10 ? Paragraph 40Do you have any comments on the Commission?s proposals regarding enforcement and national enforcement bodies?Please explain your reasons or add any additional comments you wish to make:If the legislation were to be enacted then it would be reasonable that a national body be designated to ensure that the relevant provisions were enforced. In England these bodies could include Passenger Focus and the Traffic CommissionersImpact AssessmentQ11 ? Paragraph 41Do you have any comments on the costs and benefits identified in the Government?s initial impact assessment?Please give supporting evidence wherever possible (monetary figures would be welcomed). In particular it is important that we identify the impact on local bus services (including local cross-border services in Northern Ireland) in order to provide evidence of the potential consequences of the various provisions on such services if they are not excluded from the Regulation.Please explain your reasons or add any additional comments you wish to make:In the event that commercial services are reduced or withdrawn as a result of the introduction of these regulations a cost would be incurred by PTEs in funding replacement services. Similarly if tender prices rise as a result of the additional costs incurred by these regulations then this would affect PTE budgets. PTEs could also become liable for infrastructure improvements such as real time displays at every single bus stop in order to advise passengers of delays or cancellations at intermediate bus stops (even this would fail to advise of alternative arrangements). 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