??ࡱ?>?? ??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????@ ??j[bjbj?F?F .??,?,jS???????0000000bJEJEJEJEd?E?b?k??G?rHrHrHrHMI"oI {IOkQkQkQkQkQkQk$|mR?oLuk0!RMIMI!R!Ruk00rHrH??kUUUUUU!R?0rH0rHOkUU!ROkUUUU?Cc?00?drH?G ?\?"E?JES?d?e??k0?kd?p?S?p ?dD?(:0000?dp0?d??I?L?UU?MtQO??I?I?Iukukbb?=FBKU bbFBDRAFTAnnex E Consultation reply formConsultation on extending the remit of the Rail Passengers? Council and a requirement on bus and coach operators to display informationPART 1 - Information about youNameJonathan BrayAddressWellington HousePostcodeLS1 2DEEmailJonathan.bray@pteg.netCompany Name or Organisation (if applicable)Passenger Transport Executive GroupPlease tick one box from the list below that best describes you/your company or organisation. FORMCHECKBOX Small to Medium Enterprise (up to 50 employees) FORMCHECKBOX Large Company FORMCHECKBOX Representative Organisation FORMCHECKBOX Trade Union FORMCHECKBOX Interest GroupXLocal Government FORMCHECKBOX Central Government FORMCHECKBOX Police FORMCHECKBOX Member of the public FORMCHECKBOX Other (please describe):If you are responding on behalf of an organisation or interest group how many members do you have and how did you obtain the views of your members:pteg represents the six Passenger Transport Executives which serve 11 million people in Greater Manchester, West Yorkshire, South Yorkshire, Merseyside, West Midlands and Tyne and Wear. All PTEs were consulted on this consultation response.If you would like your response or personal details to be treated confidentially please explain why: FORMTEXT ?????PART 2: Your commentsQuestion 1: Should Passenger Focus be the statutory representative for tram passengers?Yes Please explain your reasons or add any additional comments you wish to make:Please see UK Tram response which pteg endorsesQuestion 2: Do you agree that Passenger Focus' remit should include community transport services operated under section 22 permits?Yes Please explain your reasons or add any additional comments you wish to make:Yes, community bus services operated under Section 22 permits are in effect local bus services and should be treated in the same way as any other bus servicesQuestion 3: Do you agree with the exclusions from the definition of 'road passenger transport services and facilities'? Are any other exclusions needed? YesNoPlease explain your reasons or add any additional comments you wish to make:No viewsQuestion 4: Do you agree with the proposed arrangements for bus and coach matters partly or wholly operating in London?Yes  FORMCHECKBOX No  FORMCHECKBOX Please explain your reasons or add any additional comments you wish to make:No viewsQuestion 5: Do you agree that Passenger Focus should be able to request any information from a relevant party?YesPlease explain your reasons or add any additional comments you wish to make:We strongly support these provisions as in order to do its job PF will need to have reserve powers to access information. This is particularly important for the bus sector as, unlike national rail, or regulated buses in London, information on the performance of bus services outside London is often not in the public domain and the quality of the information that is readily available varies considerably. Access to performance information will be particularly important when one of PF?s main source of analysis of performance of operators (passenger surveys) will necessarily be incomplete (given the number and complexity of bus operators and operations in the deregulated market outside London) and if the Government goes ahead with its intention not to give PF the appeals role on complaints. Question 6: Should there be an independent arbiter for disputed information requests and if so, who should it be?No Please explain your reasons or add any additional comments you wish to make:We believe that establishing an independent arbiter for disputed information is unnecessary and bureaucratic as PF is highly unlikely to abuse its powers to require information (there is no evidence that it has done so for its responsibilities for rail) and there are sufficient checks and balances generally available on the conduct of PF to ensure that the organisation performs in a responsible manner. Giving a further body a power of veto over PF?s ability to require the information that PF believes is necessary to do its job potentially undermines PF?s credibility as a strong and independent watchdog for passengers? interests. There is also a danger that operators would consistently challenge any use of PF?s information powers as they would have very little to lose in doing so, and if any challenge were to be successful then that could be used as a precedent to see to curb the activities of PF on passengers? behalf.An appeals process would also introduce an element of delay in acquiring information. Given that changes in bus services can generally be made far more quickly than in other forms of regulated transport (including on fares, performance and service changes) operators could use the appeals process as a delaying tactic to prevent PF from acting quickly on passengers behalf when there are problems with services.If a decision is taken to introduce an arbitration procedure (something that we oppose) we do not believe it would be appropriate to give the Traffic Commissioners the role of arbitrating in this matter as this could confuse, blur and damage the relationship between PF and the TCs. PF is the Passengers Champion and the TCs are the enforcers on performance and safety. It would not be appropriate for the TCs to be able to restrict PF?s role as defender of passengers? interests. Neither do we believe that it would be appropriate for the Chartered Institute of Arbitrators to be given the role. As the provision of information to enable PF to carry out its role on behalf of passengers should not be a negotiated process between operators and PF adjudicated by a third party with no experience or background in the issue.If there is a serious problem with bus services and PF requires information in order to carry out its role then we do not see why the body which may well be responsible for the problem (operators) should be able to negotiate over what information it provides about the nature of the problem.Question 7: Should Passenger Focus be required to conduct a 'value for money' test before making a representation? If so, what form should it take?NoPlease explain your reasons or add any additional comments you wish to make:We do not support this provision for similar reasons as set out in our response to question six. It is unnecessarily bureaucratic and any form of vfm assessment would potentially be open to dispute and challenge by an operator which did not wish to provide the information that PF requiredQuestion 8: How should operators and local authorities be expected to respond to representations made by Passenger Focus? YesPlease explain your reasons or add any additional comments you wish to make:PF would be seen as a toothless watchdog which lacked credibility if operators and local authorities could simply ignore its representations. We believe that the way in which PF has used its powers on rail shows that it uses its statutory powers to act on behalf of passengers in a proportionate and reasonable way.Question 9: Do you think it would be appropriate for Passenger Focus to refer a matter to Traffic Commissioners or the Secretary of State for them to exercise appropriate powers when it does not receive an adequate response?Yes Please explain your reasons or add any additional comments you wish to make:We strongly support this provision as the Traffic Commissioners have the powers (which PF lacks) to investigate, penalise and enforce poor performance or safety on bus services. PF would lack credibility if it spoke for passengers on poor performance but was seen to have no way in which it was able to take the matter further if those performance issues were not addressed and if operators or local transport authorities did not act on its representations. Question 10: Who should act as the enforcer for tram services where Passenger Focus has not been able to achieve a satisfactory response?Please explain your reasons or add any additional comments you wish to make:Please see the UK Tram response which pteg endorsesQuestion 11: Do you agree with the proposals about representations made by Passenger Focus to traffic commissioners?YesPlease explain your reasons or add any additional comments you wish to make:We strongly support this provision as the Traffic Commissioners have the powers (which PF lacks) to investigate, penalise and enforce poor performance or safety on bus services. PF would lack credibility if it spoke for passengers on poor performance but was seen to have no way in which it was able to take the matter further if those performance issues were not addressed and if operators or local transport authorities did not act on its representations. We also agree that it would not be appropriate for PF to be able to compel the TCs to act on their specific recommendations.Question 12: Do you agree that Passenger Focus' role in handling complaints should be determined after it has completed a review of the complaints system?No Please explain your reasons or add any additional comments you wish to make:We are unhappy with the way this question has been framed. It?s a leading question which could be used to imply support for the premise behind the question ? which is that the default position should be that bus users outside London should be ?second class citizens? and not have a right of appeal to a statutory body.Although we believe that there should be a review of the complaints handling arrangements for the bus industry outside London this should have been completed in time to inform this consultation (there would have been plenty of time to do this). We also believe that the default position should be that bus passengers outside London should have a right of appeal on complaints to a statutory body, unless the research finds overwhelming reasons why not. This is because:not having a role on complaints effectively makes PF an ex-directory watchdog for bus passengers and thus undermines its credibilitythis would bring bus passengers outside London in line with bus passengers in London, rail users everywhere and all transport users in Londongiving bus passengers outside London the same degree of statutory protection that other transport users get, will contribute to the overall upgrade of the bus ?offer? outside London. In and of itself it will not transform the status of bus travel but as part of a wider package of improvements it will contribute to removing the ?second class citizen? stigma that can attach to bus services and bus travel outside London.socio-economic data shows that bus passengers outside London are among the poorest, most dependent on the mode in question, and the most vulnerable of transport users amongst all the areas of transport that PF (and their sister organisation in London) will be over-seeing. Yet conversely they will be the only group of passengers who will not be entitled to appeal directly to PF over service reductions, fares increases or poor servicesto add insult to injury to non-London bus passengers, Question 12?s default position is that tram passengers outside London will have a right of appeal to PF on complaints. We also understand that if PF takes on the role of representing airport users then once again PF takes the appeals role it is wholly unsatisfactory for the industry-sponsored Bus Appeals Body to take on this role. The Bus Appeals Body has a very low profile and will not entertain complaints on issues that could cause embarrassment to the companies that fund it (such as fares policies and service changes). On whatever basis the Bus Appeals Body (BAB) might be given the role there is no guarantee that in the future a privately funded body like the BAB might not decide to change its remit, limit its profile or cut its costs in a way that might limit its effectiveness in the future. Furthermore (and unlike PF) there will be no statutory link between the BAB and the Traffic Commissioners nor will the BAB have PF?s ability to require information from operators. If the DfT believes that the BAB is adequate for bus passengers outside London then the same should hold true for the other transport sectors. The consultation document states that bus and coach passengers will be able to complain to Traffic Commissioners about punctuality and reliability. Technically correct but largely irrelevant, given that it is well known that the Traffic Commissioners have an extremely low profile, do not see themselves as a consumer or complaints body, and bus passenger awareness of the existence of the Traffic Commissioners must be close to zero.the DfT?s position on bus appeals will create a number of anomalies that will be difficult to justify ? such as passengers will have a right of access to PF over problems with bus services that are associated with the rail network (such as connecting bus links provided by rail operators or bus replacements services for rail services) but not regular bus services.the consultation document states that ? properly conducted opinion research is capable of providing more robust evidence of passenger priorities?. There?s no doubt that opinion surveys have an important role to play but a) they are unlikely to pick up on the often highly localised problems that can occur with bus services b) it is na?ve to believe that the successful template of rail passenger surveys (with its limited number of franchisees) can easily be transferred to the bus market outside London (where there are multiple and overlapping operators and markets). Indeed it is our understanding from PF that there are no current plans to carry out bus service provision opinion surveys which will provide a detailed nationwide picture of passenger opinion by operator and area. There will be sample in-depth surveys only - as well as the highly aggregated national surveys inherited from the DfT which are incapable of picking up on the kind of acute local problems with bus services which might generate complaints and complaint appeals We believe that the principal reason why PF hasn?t been given the complaints appeal role on bus is the potential costs. In the absence, yet, of any publicly available research or analysis of the likely number of complaints appeals that might be generated (and the cost of handling them) it is difficult to form a judgement on what workload might be generated. However we would make the following observationsthe failure to undertake timely research into this key element of PF?s potential remit is not a justification for assuming the worst case in terms of number of appeals that might be generated, and on that basis arriving at a default position that PF should not have the appeals role. The opposite should be the case with the default position being that PF should have the appeals role (in line with other modes) unless the research can demonstrate a compelling case for making bus services an anomaly in this respect.evidence from the PTEs suggests that if complaints handling procedures are good then the number of appeals generated is minimalLondon Travelwatch receives an average of one appeal on bus services per day ? which if scaled up for the rest of the country would not seem to us to present an onerous workload. We accept that the quality of London bus services is generally superior to that provided outside London but at the same time it is possible that the socio-economic make-up of bus passengers in London brings with it a greater propensity to make complaints. if it were the case that PF did receive a large volume of complaints appeals the above evidence suggests that this would be because there were real problems of bus services in some areas and/or operator complaints handling processes were sub-standard. It would be a perverse to take the view that a consumer body should not take on a statutory role for passengers because consumers are facing particularly acute problems in that sectors and thus the workload might be too great. If bus services are generating multiple appeals then that indicates that PF has a job to do in helping to ensure those problems are tackled and consequently that the number of appeals is reduced Question 13: Do you agree that as there is currently no appeals body for tram passengers, Passenger Focus should also take on this role if it is given a tram remit?Yes Please explain your reasons or add any additional comments you wish to make:Please see the UK Tram response which pteg endorsesQuestion 14: Are any other changes required to the constitution of the (Rail) Passengers? Council?Please explain your reasons or add any additional comments you wish to make:None of which we are awareQuestion 15: Do you agree with the information that operators would be required to display on their bus?No Please explain your reasons or add any additional comments you wish to make:We believe that in PTE areas the PTE should be the primary complaints body, with Passenger Focus acting as the appeals body.This information should be displayed on buses and relevant supporting infrastructure.This is becauseit would simply the arrangements for complaints and replicate the system in London (where TfL is the primary complaints body and London Travelwatch is the appeals body)if operators are the primary complaints body then there will be confusion as they are not responsible for infrastructure (bus stops, shelters and interchanges). Making the PTE the primary complaints body for services and infrastructure will create a simple, easy to understand, ?one stop shop? for consumers. It will also enable responses to complaints that involve elements of both infrastructure and operations to be dealt with togetherPTE complaints handling systems and analysis are as transparent as many operator complaints handling are opaque (ie composite information on complaints is summarised in publicly available committee reports whereas operators generally do not make public any summary information on the complaints they receive)in general the PTEs have comprehensive and publicly available written policies and objectives for complaints handling and generally deal with complaints in an efficient and transparent way as the strategic public transport planning bodies the PTEs use the trend information provided by complaints (alongside other sources of information, such as market research) to identify key areas for improvement and actionin general the PTEs use the complaints information they receive to identify issues for resolution with bus operators as part of their regular dialoguesome PTEs already act to a greater or lesser degree in an agency role on complaints for bus operatorsThe advantages of this approach would be greater simplification and transparency for passengers. The PTEs would also be to provide a comprehensive overview of complaints information which they could use to inform PF, TCs, DfT and other agencies about trends and progress.Question 16: Do you think that the providers of bus stops and bus stations should also be required to display such information?Yes Please explain your reasons or add any additional comments you wish to make:See response to Q15 for contextQuestion 17: Do you think that operators of PSVs with fewer than nine seats which are being used to provide local services should be required to meet the information requirements?YesPlease explain your reasons or add any additional comments you wish to make:All bus services should be treated the same and the size of vehicle should not be a determining factor.Question 18: Do you think that the providers of tram services should also be subject to the information requirements? If yes, who should enforce this? Yes  FORMCHECKBOX No  FORMCHECKBOX Please explain your reasons or add any additional comments you wish to make:Please see the UK Tram response which pteg endorsesQuestion 19: Should the location and design of information be prescribed in the regulations?Yes Please explain your reasons or add any additional comments you wish to make:We agree with the principles of location and design ? but not the content.Our response to Question 15 argues that PTEs should be the primary complaints bodies in our areas with PF acting as the appeals body and this should be reflected in the information provided.Question 20: Do you agree with the information that operators would be required to display other than on the vehicle?Yes Please explain your reasons or add any additional comments you wish to make:Please send this completed form to: HYPERLINK "mailto:buses@dft.gsi.gov.uk"buses@dft.gsi.gov.uk or by post to:Passenger representation and information display consultationDepartment for TransportZone 3/11Great Minister House76 Marsham StreetLondonSW1P 4DRThe deadline for responses is: 8 October 2009()????????????     . / 0 ] ? ? ? ? ? ? ? ? ? # $ % 3 ????¼????????????????????????????s??????j?h?,?OJQJUjh?,?OJQJUh?,?CJaJh?a?OJQJh?,?>*OJQJh?,?OJQJh?,?5?OJQJh?,? h?,?^Jh?,?^JaJ#h??h?,?5?CJOJQJ^JaJ&h?x)h?x)5?>*CJOJQJ^JaJh?x)5?CJOJQJ^JaJ(()???????r ??r ??r ??r ???r v5??r ?j??r v5??r v5??r v5??4φ???φd ?`?($@&IfXD( ???d `???gd?,?d gd?,?d gd?,? $d a$gd?,?gd?,? j[??????Άt?4φt??φd ?`?($@&IfXD(ykd$$IfT?l??0 ?& t t??0????????"6????????????4?4? la?o?T?  ?Άt?4φt??φd ?`?($@&IfXD(ykd?$$IfT?l??0 ?& t t??0????????"6????????????4?4? la?o?T   / ?Άt?4φt??φd ?`?($@&IfXD(ykd?$$IfT?l??0 ?& t t??0????????"6????????????4?4? la?o?T/ 0 ] ? ?Άt?4?? t??φd ?`?($@&IfXD(ykdy$$IfT?l??0 ?& t t??0????????"6????????????4?4? la?o?T? ? ? ??? t??!E?d ?`?($@&IfXD(ykdL$$IfT?l??0 ?& t t??0????????"6????????????4?4? la?o?T? ? ? # ?D???4φu??φd ?`?($1$IfXD($d ?`?($IfXD(a$fkd$$IfT?l???&?" t??0????????"6????????4?4? la?o?T# $ 6 D ?Άs?4φb??φd ?`?($1$IfXD($d ?`?($IfXD(a$ykd6$$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T3 4 5 D E F T U V s t u ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?     0 1 2 ???????????ܶ????ܧ??ԟ???ܐ????܁?????r?????j?h?,?OJQJU?jsh?,?OJQJU?j$ h?,?OJQJUh?a?OJQJ?j? h?,?OJQJU?j?h?,?OJQJU?j^h?,?OJQJUh?,?CJaJh?,?OJQJjh?,?OJQJU?jh?,?OJQJU,D E W s ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykd?$$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?Ts t ? ? ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykd?$$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T? ? ? ? ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykd# $$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T? ? ? ? ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykdr $$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T? ? ? ? ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykdK $$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T? ?   ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykd? $$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T  0 ?Άq?4φ`??φd ?`?($1$IfXD($d ?`?($1$IfXD(a$ykd?$$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T0 1 C \ ?Άs?4φd??φd ?`?($IfXD($d ?`?($IfXD(a$ykd8$$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T2 @ A B \ ] ? ? ? ? ? &4IJTUV[\]^_gtuv?????%??????ǿ?ճ?????݄????{r{?g]g]?]h?,?OJQJ^Jh?,?5?OJQJ^Jh?,?>*OJQJh?,?5?OJQJ$h?,?OJPJQJ^JmHnHo(u?jh?,?OJQJUh?,?5?OJQJmH sH h?,?OJQJmH sH h?a?OJQJh?a?h?a?5?6?OJQJh?,?CJaJjh?,?OJQJU?jh?,?OJQJUh?,?OJQJ \ ] ? ? ?Άv??!E?vd ?`?($IfXD(ykd?$$IfT?l??0 ?&? ?t t??0????????"6????????????4?4? la?o?T? ? I]^????!?j???!u?$??hkdy$$IfT?l?????&?" t??0????????"6????????4?4? la?o?T d $Ifhkd`$$IfT?l?????&?" t??0????????"6????????4?4? la?o?T^_uv???????r v5??r v5??r v5???????????v5??`v5???v5 $d $Ifa$ d ?$If$If ?r?d ^?r?gd?,?d gd?,???$%UVWXYZ[\]x; o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5 d $If?kd$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? %GKTVZ^_`j??:A??????????????????????q???????·??ܭ??yl????ʷܭ??ܭ????·?h ?h?a?OJQJ^J h ?h?,?OJQJ^JmH sH +h ?B*CJOJQJ^JaJmH phsH h?$?h ?OJQJ^Jh ?OJQJ^Jh?,?5?OJQJ^Jh?,?OJQJh?,?CJaJhp?OJQJ^Jh?,?OJQJ^Jhe?he?5?6?OJQJ^Jhe?OJQJ^J$]^_`m??????P"v5?d?&??r v5????????z??v5n?`v5n??v5 $d $Ifa$ d ?$If$Ifd gd?,?ckd*$$If?l???????!(# t??0???????????????4?4? la?? d $If??:;???????s??j?P"v5^?P"v5^?P"?jj?P"v5j?P"v5j?P"v5j?P"v5j?P"v5j?P"v5 d $Ifgd ? d $If?kd?$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? ???????_????????P"v5??P"v5??P"v5??P"v5?????????????}??v5q?`v5q?`v5q?`v5q?`v5 $d $Ifa$ d ?$If$Ifhkd?$$If?l???????!(# t??0???????(#??????????4?4? la?? d $If?????????????`v5??`v5??`v5??`v5???v5???v5???v5???v5???v5g???kdr$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? $d $Ifa$ ???????????lm??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5?????r v5????????u??v5 d ?$If$Ifd gd?,?hkd~$$If?l???????!(# t??0???????(#??????????4?4? la?? d $Ifqr?????????????????op??lm???????STU????????????????罡??猳???x?x?x?????x?g h?gLh m1CJOJQJ^JaJh ?OJQJ^JhP=BOJQJ^Jh m1OJQJ^Jh?,?5?OJQJ^Jh?,?OJQJhp?OJQJ^Jh?a?OJQJ^Jh?,?CJaJ!?j?h?,?OJQJU^J!?jh?,?OJQJU^Jh?,?OJQJ^Jjh?,?OJQJU^J(m?????????????`v5???v5l; c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5 d $If?kd$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? $d $Ifa$ ?????ijno??P"v5??P"v5?~ ??r v5????????z??v5n?`v5n??v5 $d $Ifa$ d ?$If$Ifd gd?,?ckd$$If?l???????!(# t??0???????????????4?4? la?? d $If op??UV??????s; j?P"v5j?P"v5j?P"O j?P"v5j?P"O aP"?sj?P"v5j?P"v5j?P"v5j?P"v5 $Ifgd m1 d $If?kd?$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? ????XY]??P"v5??5<????}???jq?`v5q??v5 $d $Ifa$ d ?$If$Ifhkd?$$If?l???????!(# t??0???????(#??????????4?4? la?? d $If????]^?  +H??HI),I|??03)+I_???N O Q R S T U W Y Z [ e ? ? ? ? C!D!_!?!g"m"n"o"y"?"?"????????????????????????????ŻϻŻ???????????????ϻ?????h2FOJQJ^Jh?xXOJQJ^Jh?,?OJQJhp?OJQJ^Jh _?OJQJ^Jh\_?OJQJ^Jh ?OJQJ^Jh m1OJQJ^Jh?,?5?OJQJ^Jh?,?CJaJh?,?OJQJ^J:]^??*+RS????*ss j?P"v5j?P"v5j?P"??j?P"v5j?P"?? j?P"v5jj?P"v5j?P";vj?P"v5j?P"O  d $If?kd\$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? *+O P Q R S T U V W X Y Z [ ??P"v5??P"?? ??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5???r v5d gd?,?hkdh$$If?l???????!(# t??0???????(#??????????4?4? la?? d $If[ h ? ? ? ? ? C!D!g"???????????v5??`v5???v5[??R?P"v5R?P"v5R?P"?? d $If?kd$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? $d $Ifa$ d ?$If$If g"h"i"j"k"l"m"n"o"|"#??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5?p?&??r v5?P"????P"?j$Ifd gd?,?ckd$$If?l???????!(# t??0???????????????4?4? la?? d $If ?"?"###i#?$?$?$?$?$?%?%?%?'?'?'?'?'?'?'A(B(?(?(?(?(?(?(?(?(?(?(?(?(G)H)?)?+?+?+?+?+?+?+?+?,?,?,.7.?/?/?/?????????????????????????????????????????????????????h ?OJQJ^Jh?j?OJQJ^Jh ?h ?5?6?OJQJ^Jh ?h ?OJQJ^Jh ?h?,?OJQJ^Jh?,?OJQJh?,?5?OJQJ^Jhp?OJQJ^Jh?,?CJaJh _?OJQJ^Jh?,?OJQJ^J5##h#i#?$?$?$?$?$?$?$?s ??P"v5??P"v5??P"?? ??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5 d $Iffkd?$$If?l?????!(# t??0???????(#??????????4?4? la?? ?$?$?$?%?%?%?%?p?&???????????v5z?`v5z??v5 $d $Ifa$ d ?$If$IfhkdJ $$If?l???????!(# t??0???????(#??????????4?4? la???%?%?%?%?'?'?'?'?'?'s%?j?P"v5j?P"v5j?P"?@j?P"v5j?P"v5j?P"v5j?P"v5j?P"v5 d $If?kd? $$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? ?'?'?'?'A(???r v5?P"????P"?j d $If$Ifd gd?,?hkd?!$$If?l???????!(# t??0???????(#??????????4?4? la??A(B(?(?(?(?(?(?(?(?(?(?s ??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5 d $Ifakd?"$$If?l?????!(# t??0???????????????4?4? la?? ?(?(?(?(B)F)G)? ???r v5????????jw?`v5w??v5 $d $Ifa$ d ?$If$Ifd gd?,?ckd,#$$If?l???????!(# t??0???????????????4?4? la??G)H)?)?)a+b+?+?+?+?+?+ss j?P"v5j?P"v5^?P"?@^?P"v5^?P"?jj?P"v5j?P"v5j?P"v5j?P"v5 d $Ifgd?j? d $If?kd?#$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? ?+?+?+?+?+?+?,?,?,?,??P"v5??P"v5??P"v5?????????}??v5q?`v5q??v5 $d $Ifa$ d ?$If$Ifhkd?$$$If?l???????!(# t??0???????(#??????????4?4? la?? d $If ?,?,?,?,..//?/?/?/?/sj?P"v5j?P"v5j?P"?? j?P"v5j?P"?? j?P"v5j?P"b? j?P"v5j?P"v5j?P"v5 d $If?kdt%$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? ?/x01?2b4?59?:%<<@=@?A?A?A?A?C_DF??P"?j??P"b? ??P"?@??P"?@???P"??&??P";v??P"O ??P"?!0??P"v5??P"O ??P"v5??P"v5??P"v5??P"????P"?j??P";v d $If & Fd $Ifgd?0? & Fd $Ifgd/3? & Fd $Ifgd?j? & Fd $Ifgdgd{ & Fd $Ifgd?j? & Fd $If?/x0?011q1r1b4t4?4?4?4N5]5?5?5?6?6?7s89?9?9?9:?:$<%<?<!=$=H=W=h=?>?>?>?>?>5?b?d?;@<@=@?A?A?B?B?C?CFF???????????????ض??????????ΘΘΘΘΘΘ???????????hp?OJQJ^Jh?,?OJQJ^JhIX?OJQJ^Jh?0?OJQJ^Jh?NbOJQJ^Jh/3?OJQJ^Jh ?h?j?>*OJQJ^Jh?j?OJQJ^Jh ?OJQJ^Jh?{?OJQJ^Jh?j?OJQJ^Jhgd{OJQJ^J4FuG?G?H?H?H?H?H?H?H?H?HkIlI?I?I?I?I?I?I?I?I?I?IXJYJ?J?J?J?J?J?J?J8K9K?K?K?K,N-N:N;N?S?S?S?S?S?S?S?S?????????????????????????????е?И???싘~?????h?0?hp?OJQJ^Jh?0?hq?OJQJ^Jh?0?h?,?OJQJ^Jh?0?h?0?5?6?OJQJ^Jh?,?5?OJQJ^Jh?,?OJQJhgd{CJaJh?,?CJaJhp?OJQJ^Jh?,?OJQJ^Jh?0?OJQJ^Jhgd{OJQJ^J1F?H?H?H?H?H?H?H??P"? ??P"v5??P"v5??P"v5??P"v5~??P"v5hkd?&$$If?l???????!(# t??0???????(#??????????4?4? la?? d $If & Fd $Ifgdgd{?H?H?H?HdIeIjIkI??;??r v5????????~??v5r?`v5r??v5 $d $Ifa$ d ?$If$Ifd gd?,?hkd'$$If?l???????!(# t??0???????(#??????????4?4? la??kIlI?I?I?I?I?I?I?Ix??o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5 d $If?kd?'$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la???I?I?IJXJ?%v??r v5?P"????P"?j d $If$Ifd gd?,?ckd?($$If?l???????!(# t??0???????????????4?4? la??XJYJ?J?J?J?J?J?J?J?J?J?s ??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5 d $Iffkdf)$$If?l?????!(# t??0???????(#??????????4?4? la?? ?J?J?J3K4K8K? ?????????jz?`v5z??v5 $d $Ifa$ d ?$If$Ifhkd*$$If?l???????!(# t??0???????(#??????????4?4? la??8K9K?K?KLL[L\LlLmLMss j?P"v5j?P"v5j?P"?jj?P"v5j?P"?jj?P"v5j?P"v5j?P"v5Z?P"??  & Fd $Ifgd?0? d $If?kd?*$$If?l??F??<?!l8? t??0???????(#??? ???? ???? ???? ???4?4? la?? M?NP?P?Q6R?R?R?R?S?S?S?S?S?S?S?S?S?S??P"?h??P"l3??P"?-??P"?-??P"7???P"7??P"???P"???P"???P"????P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5??P"v5 d $If $Ifgdq? & F$Ifgd?0? & Fd $Ifgd?0??S?S?S?S:T;T@TAT???r v5???????t??v5h?`v5h??v5 $d $Ifa$ d ?$If ?$If$Ifd gd?,?hkd?+$$If?l???????!(# t??0???????(#??????????4?4? la???SATBT?T?T?T?T?T?T?T?T?TrUsU?U?U)V*V+V-V.V1V2V3V>V?V?V?V?V?V?V?V?V?V?V?V?VMWrW?????????Ƚ???ڰڟ????Ƚ????????o?????!?j0h?,?OJQJU^J!?j?/h?,?OJQJU^Jjh?,?OJQJU^J!h?x)h?x)B*OJQJ^Jph?h?$?h?0?OJQJ^Jh?,?5?OJQJ^Jh?,?OJQJhp?OJQJ^Jh?0?OJQJ^Jh?x)OJQJ^Jh?,?CJaJh?,?OJQJ^J&ATBT?T?T?T?T?T?T?T?T?Tx; o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5 d $If?kdH,$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? ?T?T?T?TmUqUrU? ???r v5???????b? w?`v5w??v5 $d $Ifa$ d ?$If$Ifd gd?,?ckdT-$$If?l???????!(# t??0???????????????4?4? la??rUsU?U?U?U*V+V,V-V.V/V0Vx?L o?P"v5o?P"v5c?P"v5c?P"?jo?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5 d $Ifgd?0? d $If?kd?-$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? 0V1V2V3VAV?V?V?V?V?V?V?V?V??P"v5?g?&??r v5????z???jz??v5n?`v5n?`v5n?`v5n?`v5n??v5n??v5 $d $Ifa$ d ?$If$Ifd gd?,?ckd?.$$If?l???????!(# t??0???????????????4?4? la?? d $If ?V?V?V?VLWMW?W?W?W?W?W?W???v5???v5l?? c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5c?P"v5 d $If?kd?0$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? $d $Ifa$ rWwW?W?W?W?W?W?W?W?WAX?X?X?XKYMYRYSYTY_Y?Y?Y+Z,Z-Z.ZRZSZTZ{Z|Z}Z?Z?Z?Z?Z?Z?Z<[?????·???ܭܭ???·??ң??™??m?a??£??h3$$If?l???????!(# t??0???????????????4?4? la???Y?Y&Z'Z(Z)Z*Z+Z,Z-Zx?? o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5o?P"v5 d $If?kd?3$$If?l??F??<?!l8? t??0???????? ???? ???? ???? ???4?4? la?? -Z.Z/Z?Z?Z?Z?Z[[+[2[;[<[j[?????r v5??r v5?r ???r ???r ???r ???r ???r ???r ???r ??|r ??q?r v5 $d a$gd?,??(?i? 1$gd?,???^??gd?,?d gd?,?ckd?4$$If?l???????!(# t??0???????????????4?4? la??<[Z[[[i[j[????h?,?h?,?OJQJh?,?5?OJQJ,1?h??. ??A!?"?#??$??%????? ???$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?5? 5?t/? ?/?  ?/?  ?/? ?a?o?T?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?5? 5?t/? ?/? ?/? ?/? ?a?o?T?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?5? 5?t/? ?/? ?/? ?/? ?a?o?T?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?5? 5?t/? ?/? ?/? ?/? ?a?o?T?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?5? 5?t/? ?/? ?/? ?/? ?a?o?T?$$If?o!vh5??"#v?":V ?l t??0????????"6?5??"/? ?/?  ?a?o?TvD????eCheck28?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck28?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck28?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck29?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck30?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?T?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck33?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck33?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck27?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?TvD????eCheck34?$$If?o!vh5? 5?t#v #vt:V ?l t??0????????"6?,?5? 5?t/? ?/? ?/? ?/? ?a?o?T?$$If?o!vh5??"#v?":V ?l?? t??0????????"6?5??"/? ?/?  ?a?o?TtD????Text1?$$If?o!vh5??"#v?":V ?l?? t??0????????"6?5??"/? ?/? ?a?o?T $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a??vD????eCheck11vD????eCheck11 $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a???$$If??!vh5?(##v(#:V ?l t??0???????(#?5?(#/?  ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a???$$If??!vh5?(##v(#:V ?l t??0????????5?(#/?  ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/?  ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a???$$If??!vh5?(##v(#:V ?l t??0???????(#?5?(#/?  ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0???????(#?5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0???????(#?5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a??vD????eCheck11vD????eCheck11 $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a?? $$If??!vh5?l5?85??#vl#v8#v?:V ?l t??0????????5?l5?85??/? ?/? ?/? ?/? ?/?  ?/? ?/? ?a???$$If??!vh5?(##v(#:V ?l?? t??0????????5?(#/? ?/? ?a???D???y??????K? ???y??????K? Pmailto:buses@dft.gsi.gov.ukyX??;H?,?]ą'c???@@??@ ?,?NormalCJ_HaJmH sH tH L@L ?,? Heading 1 $@&G$5?OJQJaJtH DA@???D Default Paragraph FontRi@???R  Table Normal?4? l4?a? (k???(No List4U@??4 ?,? Hyperlink >*ph?2B@2 ?,? Body Text?xFV@?F *B* ph??jS??????!??"&??!??"&??!??"&??!??"&??!??"&??!??"&??!??"&??!??"&??!?? "&??!?? "&??!?? "&??!?? "&??!??"&?!??"&???????p ?YZ?????#?$?$?$B-?8?@?@[D?K?K?K;LALBL?OjS????? ?   #   ? s ()????????? /0]?????#$6DEWst???????????? 01C\]???I]^_uv??????$%UVWXYZ[\]^_`m?????:;?????????????_?????????????????????????? l m ? ? ? ? ? ? ? ? ? ? ? ? ? ? ?  i j n o p ? ? U V ?????????XY]^??*+RS????*+OPQRSTUVWXYZ[h?????CDghijklmno|hi?????????????????????????A B ? ? ? ? ? ? ? ? ? ? ? ? B!F!G!H!?!?!a#b#?#?#?#?#?#?#?#?#?#?#?$?$?$?$?$?$?$&&''?'?'?'?'x()?*b,?-1?2%4<8=8?9?9?9?9?;_<>?@?@?@?@?@?@?@?@?@?@dAeAjAkAlA?A?A?A?A?A?A?A?A?ABXBYB?B?B?B?B?B?B?B?B?B?B?B3C4C8C9C?C?CDD[D\DlDmDE?FH?H?I6J?J?J?J?K?K?K?K?K?K?K?K?K?K?K?K?K:L;L@LALBL?L?L?L?L?L?L?L?L?L?L?L?LmMqMrMsM?M?M?M*N+N,N-N.N/N0N1N2N3NAN?N?N?N?N?N?N?N?N?N?N?NLOMO?O?O?O?O?O?O?O?O?O?O?O?O?O?O?O?O?O?O?O@PAP?P?PLQMQNQOQPQQQRQSQTQbQ?Q?Q?Q?Q?Q?Q?Q?Q?Q?Q?Q&R'R(R)R*R+R,R-R.R/R?R?R?R?RSS+S2S;S?@BCDEGHIJKMNOPRSTUWXYZ[\]^_`cdefghijkmnopqstuvwj[0??$4EUt??????? 1AIU[q ? ? ? ?N?N?N?NSR|R?RjSG? G? G? G? G? G? G? G? G? F???G? G? G? G? X???8?@???????????0?( ? ??B ?S ???? ????_Hlt235331377?RlS@?RlS??.?ĝ???ĝ?CMGd V DMG? V EMG? V FMG ? ŝ X  ŝLX @ ?X @ ?X @  X @ LX @ ?X @ ?X @  X @ LX @ ?X @ ?X ŝ X ŝLX ŝ?X ŝ?X ŝ X ŝLX ŝ?X ŝ?X GMGLX HMG ?Q -@ ?"#ŝ, IMG X JMG?X $ŝ,?"a@ ?X b@  X c@ LX d@ ?X e@ ?X f@  X s@ LX t@ ?X 4ŝ?X 5ŝ X 6ŝL X 7ŝ? X 8ŝ? X ??]m??d d ? ? ? ? rr?&?&_'_'?(?(?(?(?(?(?*?*?,?,?.8/070?00=0=s=s=?=?=?D?DSS+S+S[SlS     !"#$%&'()*+,-??k|??j j ? ? ? ? xx?&?&e'e'?(?(?(?())?*?*?,?,?.;/ 0:0?06=6=y=y=?=?=?D?D*S*S1S1SiSlS  !"#$%&'()*+,-?*?urn:schemas-microsoft-com:office:smarttags ?stockticker?8 *?urn:schemas-microsoft-com:office:smarttags?date?;*?urn:schemas-microsoft-com:office:smarttags?address?9.*?urn:schemas-microsoft-com:office:smarttags?place?8-*?urn:schemas-microsoft-com:office:smarttags?City?:*?urn:schemas-microsoft-com:office:smarttags?Street? ?10?2009?8?Day?Month?Year.-.....-.-.-.-.-.-.-.-.-.-.-.-.-.-.-.- GK 14????? ? ?#?#{0~0?2?2?7?7f<q<?A?A?D?D?DE>G@GwKzK|KK?L?LsOwOS#SlS??mw????b,d,?-?-%4(4?9?9>>EElS::::::::::?0]?6EWt?????? 1C]??_v????????m ? ? ? j p Y\????B!H!?$?$?'?'eAlA4C9C\DmD;LBLmMsM?N?N?O?O?O?O?Q?QlSlS?1?d?J5??????????6?BDw\2??????????<5T????????????9&t??^???????????ix?Z?????????? ???????^??`????h?H. ???????^??`????h?H. ?p????p^?p`????h?H. ?@ ????@ ^?@ `????h?H. ?????^?`????h?H. ???????^??`????h?H. ???????^??`????h?H. ???????^??`????h?H. ?P????P^?P`????h?H.h???????^??`???OJQJo(?h?H??????????^??`???OJQJ^Jo(?h?Ho??p????p^?p`???OJQJo(?h?H????@ ????@ ^?@ `???OJQJo(?h?H????????^?`???OJQJ^Jo(?h?Ho????????^??`???OJQJo(?h?H??????????^??`???OJQJo(?h?H??????????^??`???OJQJ^Jo(?h?Ho??P????P^?P`???OJQJo(?h?H?????????^??`???OJPJQJ^Jo(-????????^??`???OJQJ^Jo(?h?Ho??p????p^?p`???OJQJo(?h?H????@ ????@ ^?@ `???OJQJo(?h?H????????^?`???OJQJ^Jo(?h?Ho????????^??`???OJQJo(?h?H??????????^??`???OJQJo(?h?H??????????^??`???OJQJ^Jo(?h?Ho??P????P^?P`???OJQJo(?h?H?????????^??`???OJQJo(?h?H??????????^??`???OJQJ^Jo(?h?Ho??p????p^?p`???OJQJo(?h?H????@ ????@ ^?@ `???OJQJo(?h?H????????^?`???OJQJ^Jo(?h?Ho????????^??`???OJQJo(?h?H??????????^??`???OJQJo(?h?H??????????^??`???OJQJ^Jo(?h?Ho??P????P^?P`???OJQJo(?h?H??h???????^??`???OJQJo(?h?H?????????^??`???OJPJQJ^Jo(-?h?p????p^?p`???OJQJo(?h?H???h?@ ????@ ^?@ `???OJQJo(?h?H???h?????^?`???OJQJ^Jo(?h?Ho?h???????^??`???OJQJo(?h?H???h???????^??`???OJQJo(?h?H???h???????^??`???OJQJ^Jo(?h?Ho?h?P????P^?P`???OJQJo(?h?H???1??RH ??6?B?<5T?ix?1??9&t???????0??u?0.????????????????????????                  ????                  ʤ?f       KU:!? ?2?x) m1?+<P=B2F?xX?q^?Nb8e@ggd{?0??? _??j?4d@S@S1?q?HX(??????????????????????????,???Annex EncoleJBray      ???????Oh??+'??0T??????? ??  (4<DL?Annex EnnencoleEcolNormalJBray5raMicrosoft Word 10.0@?[?@"?E?@? ?"E?s ?F????՜.??+,??D??՜.??+,??L hp???? ????? ??Department for Transporto?*@S? Annex E Title P????? _PID_HLINKS_AdHocReviewCycleID_NewReviewCycle_EmailSubject_AuthorEmail_AuthorEmailDisplayName_ReviewingToolsShownOnce?ApNzmailto:buses@dft.gsi.gov.ukW?_Rev3Passenger Focus and Info Display regs consultationgNathan.Cole@dft.gsi.gov.uks Nathan Coleath  !"#$%&'()*+,-./0123456789:;<=>?@ABCDEFGHIJKLMNOPQRSTUVWXYZ[\]^_`abcdefghijklmnopqrstuvwxy????{|}~?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????Root Entry???????? ?F@???"E???Data ????????????zG61Table?????:pWordDocument????.?SummaryInformation(?????????????DocumentSummaryInformation8?????????CompObj????????????j?????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? ???? ?FMicrosoft Word Document MSWordDocWord.Document.8?9?q